Frequently Asked Questions
How Can We Help You?
Q. Will you share my name, address, and phone number?
A. Absolutely not! We are serious about keeping all of your personal information private. To read more information about what info we collect and how we use it, please visit our Privacy & Security page.
Q. Is shopping online safe?
A. Yes. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We have made sure that our site uses industry standards to protect the personal information you submit to us, both during transmission and once we receive it. For more information on how to protect your personal information, please read Online Secure Shopping from OnGuardonline.gov, a federal government and technology industry resource for consumers.
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Q. Do I have to create an account to place an order?
A. Yes, but feel free to browse around and shop as much as you want without having to create an account. The benefit of creating an account is to make your shopping experience with aHa! easier by securely saving your shipping, billing and contact information. That way you don't have to enter your personal information every time you place an order with us. We will not store your credit card information on our site. Register now to create an account.
Q. How do I find the item I want?
A. You'll notice the search bar in the upper right corner of every page. Just enter a keyword or item # and click on the right arrow button. Or you can click one of the links (At home, Garden, Eco Products, etc) located just above the search bar to find the category of the item you're looking for.
Q. Can I create a Wish List to purchase at a later date?
Please do! The advantage of creating a wish list is that when you are ready to order, you don't need to search for those products again. Many online shoppers use the shopping cart as a way to save their favorite products to buy later. However, our system does not save your shopping cart items once you leave our site.
To create a Wish List, you must register with our store. Once you have an account, you can start saving your favorite items by clicking the Add to Wish List button located below the Add to Cart button on every product details page. When you are ready order, all you have to do is log into your account, select View Saved Products, and add to the shopping cart any products you previously put on your Wish List.
Q. Do you offer gift wrapping and personalized messaging?
A. We now offer gift wrapping on most our products for $4.00. You will be able to select which products you would like gift wrap and add a personal message to your gift recipient.
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Q. How soon will I receive my order?
A. Every order is processed within 1-3 business days. Shipping time will depend on the shipping carrier selected.
Q. How much will I pay for shipping?
A. Shipping rates are dependent upon the final weight of the order and the distance to its final destination. Final shipping costs are determined during the check out process. You can see how much your shipping will cost before you buy. Just click on the Estimated Shipping Charges link in your shopping cart (see image below).
Q. Do you provide order tracking numbers?
A. Yes, all orders shipped will have a tracking number. At the time of checkout, supply us with your email and we'll send your order tracking number once your shipment has been sent. We will not use your email for promotional purposes unless you state otherwise. You can change your email preferences by logging into your account or email us at email@example.com.
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Q. What if I want to return an item I purchased?
A. No Problem. We understand that you may not always be satisfied once you receive your order. Click on over to our Returns Page for complete return information.
Q. How should I ship my return?
A. Just follow the complete directions on the Returns Page.
Q. How long will it take for my account to be credited?
A. Credits usually take two billing cycles to appear on your statement.
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Q. What are the benefits of creating a customer account?
A. Save time from typing in your personal account information every time you shop at aHa! Modern Living. We can save your shipping and billing address information, but don't worry, we don't save your credit card information. You can also check on the status of each order and view the details all under the Purchase History link.
We are not fans of spammy email either. If you choose to not receive promotional emails, either respond to our emails with the word "unsubscribe" in the subject header or email us directly at firstname.lastname@example.org.
Q. What information do I need to create a username & password?
A. Once you decide to create an account to make your shopping experience easier, you will need to provide an email and password. This is necessary to keep your personal information safe and private.
Q. What if I forget my log-in information?
A. We've got your back. Just click the My Account link located in the upper right corner. Then click the "Forgot your password?" link, drop in your email, and we'll send you a new one.
Q. Is my personal account information safe?
A. Absolutely. We only use your information to process your orders, communicate with you about your orders, and occasionally send you information about sales and promotions. If you'd rather not receive promotional emails, you can either respond to our emails with the word "unsubscribe" in the subject header or email us directly at email@example.com.
Q. How do I change my personal account information?
A. Click on the My Account link in the upper right corner. You'll be able to change your contact/billing and shipping information by clicking the Your Details link. We don't save your credit card information in your account files.
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